Zello
Zello provides a push-to-talk (PTT) voice communication platform that turns smartphones and other devices into secure walkie-talkies for frontline and field workers. Its cloud-based service and mobile apps are used by businesses, public safety organizations, and volunteer groups to coordinate operations in real time over Wi‑Fi or cellular networks. The company generates revenue through subscription plans for commercial and enterprise customers.
- Communications & Meetings
- Workflow Automation
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2011
- Headquarters
- Austin, United States of America
What 5 Arbolus experts think of Zello
NPS distribution is highly positive, with 60% giving scores of 9 or 10, and only one negative outlier (score of 1 from an Influencer). Renewal intent is unknown for most users, but the one negative renewal aligns with the only negative NPS. Stickiness is strong among users, with 80% at less than 1 year but already showing high satisfaction, and one user with over 1 year usage and positive NPS. Key themes are robust satisfaction among users in large enterprises, with dissatisfaction isolated to one public safety influencer.Overall Customer Sentiment: Positive
Who reviewed Zello
- C-Suite 80% (4)
- Manager 20% (1)
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Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 1
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 1/10 Average score from customers not renewing
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