Zipline
Zipline provides a retail communication and task management platform that helps store operations teams receive, prioritize, and execute corporate directives. The software centralizes messages, calendars, tasks, and resources so headquarters can align field leaders and store associates, improve compliance, and measure execution. Zipline generates revenue through subscription-based SaaS licenses sold primarily to multi-location retailers and brands.
- Project & Work Management
- Knowledge Management & Collaboration
- Revenue
- $20.0M
- Employees
- 150
- Founded
- 2014
- Headquarters
- San Francisco, United States of America
What 15 Arbolus experts think of Zipline
NPS scores are clustered in the 7–10 range for over 75% of responses, indicating high overall satisfaction, with only one outlier at 3. Renewal intent is strong, with most recent adopters indicating intent to renew or unsure but considering positive early feedback. Long-term users also report positive NPS, correlating with established value realization. Implementation stage breakdown shows an even split between pilot/early and >1 year deployed, with sentiment typically improving as deployment matures. Key themes are rapid adoption and value for high spenders, with pilot users watching for longer-term ROI.Overall Customer Sentiment: Positive
Who reviewed Zipline
- C-Suite 38% (6)
- Director 54% (8)
- Manager 8% (1)
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Sentiment
26 Net Promoter Score, from 15 scored reviews- Promoters 5
- Passives 9
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Apr 8
- Oct 8
- Jun 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 26 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 67% 3 answers
- 57% 7 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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