Arbolus Intelligence

AFAS Software B.V.

afas.nl · Leusden, Netherlands

AFAS Software B.V. develops and sells integrated business software for finance, HRM, payroll, CRM, project management and ERP, primarily serving mid-sized and large organizations in the Netherlands and Belgium. Its cloud-based platform helps companies automate administrative and back-office processes, and it generates revenue through software licenses/subscriptions, implementation, and support services.

  • Mid-Market & SMB ERP
  • Enterprise ERP
  • HRIS & Core HR
Listed in
Revenue
$220.0M
Employees
650
Founded
1996
Headquarters
Leusden, Netherlands

What 9 Arbolus experts think of AFAS Software B.V.

The NPS distribution skews positive, with 67% of respondents giving a score of 8 or above. Despite high NPS scores, only half of high and mid-spend customers express renewal intent, indicating a gap between satisfaction and long-term stickiness. All experts report being at the MoreThan1Year or LessThan1Year implementation stage, with high engagement among users but also calls for more intuitive interfaces and flexible workflows. Main feedback themes are strong platform integration, automation efficiency, and user experience as a potential barrier to renewal.Overall Customer Sentiment: Positive

Who reviewed AFAS Software B.V.

Total customers 9 9 current · 0 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 78% (7)
  • Director 22% (2)
Finance Executive C-Suite NPS 8 Submitted Jul 2026
Engineering Leader C-Suite NPS 9 Not renewing Submitted Aug 2026
Executive C-Suite NPS 8 Submitted Jun 2026

Employer names and spend open in the full report, along with the other 6 customers.

Everything 9 customers told us about AFAS Software B.V..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

44 Net Promoter Score, from 9 scored reviews
  • Promoters 4
  • Passives 5
  • Detractors 0

Cumulative NPS by month

+0 over 3 months
  • Jun 8
  • Jul 8
  • Aug 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 44 across 1 companies.

Praised

  • Workflow Efficiency
  • Process Discipline
  • Comprehensive Integration
  • Workflow Simplicity

Criticised

  • Not Ideal for Small Businesses
  • Configuration Dependency
  • User Experience Complexity
  • Competing on Flexibility

What customers say

Workflow Efficiency
“Using AFAS for HR, payroll, and finance significantly reduces manual handling and improves follow-up efficiency for management.”
Process Discipline
“When the system is configured well and processes are standardized, AFAS delivers reliable administrative information and automation.”
Comprehensive Integration
“I would recommend AFAS to peers needing integrated HR, payroll, finance, and workflows in a unified system, provided they are willing to standardize processes.”

Renewal intent

Plan to renew 50%
  • Will renew 2
  • Undecided 0
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 50% 4 answers
  • 8.5/10 Average score from customers who will renew
  • 9/10 Average score from customers not renewing

Report

Customer Report - Aug 2026 Aug 2026 9 + 0

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