Agilent Technologies
Agilent Technologies is a global provider of instruments, software, consumables, and services for laboratories in life sciences, diagnostics, and applied chemical markets, serving pharmaceutical, biotech, chemical, environmental, forensics, and academic customers. The company generates revenue by selling analytical instruments such as chromatography and mass spectrometry systems, related lab informatics software, and recurring revenue from consumables, services, and support contracts.
- Revenue
- $6.8B
- Employees
- 18,000
- Founded
- 1999
- Headquarters
- Santa Clara, United States of America
What 42 Arbolus experts think of Agilent Technologies
NPS scores are clustered in the 8-10 range from most Influencers and Users, with an overall average above 8.5. Renewal intent is strongly positive among high spenders and long-term customers, especially those with more than one year of use. The vast majority are in full implementation, with only a minority in pilot stages and showing neutral or low sentiment. Key quantitative themes are high satisfaction with product performance, reliability, and strong support for renewal. Overall Customer Sentiment: Positive
Who reviewed Agilent Technologies
- C-Suite 50% (21)
- Director 12% (5)
- Manager 38% (16)
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Sentiment
40 Net Promoter Score, from 42 scored reviews- Promoters 22
- Passives 15
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 37 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 68%Plan to renew, by seniority
- 67% 12 answers
- 60% 5 answers
- 80% 10 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
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