Air Liquide
Air Liquide is a global industrial and medical gases company that supplies oxygen, nitrogen, hydrogen, and related services to customers in industries such as chemicals, energy, manufacturing, and healthcare. It also provides home healthcare services, medical gases, and related equipment to hospitals and patients. The company generates revenue through long-term gas supply contracts, on-site production, cylinder and bulk gas sales, and healthcare service offerings.
- Energy & Utilities Operations Software
- Revenue
- $29.0B
- Employees
- 67,000
- Founded
- 1902
- Headquarters
- Paris, France
What 26 Arbolus experts think of Air Liquide
NPS scores are high (7–10) for the majority of respondents, with particularly strong loyalty among high-value, long-term customers. Renewal intent is overwhelmingly affirmative where indicated, particularly among those with significant annual spend and in advanced implementation stages. Stickiness is very strong in mature deployments, with customers citing long-term operational dependencies and partnership value. Qualitative expert feedback highlights strengths in reliability, safety, technical support, and decarbonization capabilities, while premium pricing and contract inflexibility are cited as minor drawbacks.Overall Customer Sentiment: Positive
Who reviewed Air Liquide
- C-Suite 64% (17)
- Director 14% (4)
- Manager 23% (6)
Employer names and spend open in the full report, along with the other 23 customers.
Everything 26 customers told us about Air Liquide.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 26 scored reviews- Promoters 12
- Passives 10
- Detractors 4
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.
Praised
- Unmatched Reliability and Safety
- Decarbonization and Energy Transition Leadership
- Strong Technical Support
- Improve Flexibility for Small Businesses
Criticised
- Innovation by Competitors
- Service Interruptions
- Cost Competition
- Slower Support for Small Orders
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 100% 5 answers
- 50% 2 answers
- 50% 2 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Report
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