Alfa Laval
Alfa Laval is a global engineering company that designs and manufactures specialized equipment and solutions for heat transfer, separation, and fluid handling used in industries such as food and beverage, marine, energy, and wastewater treatment. It sells products like heat exchangers, separators, pumps, and valves, along with related services and maintenance contracts, to industrial and commercial customers worldwide. The company generates revenue through equipment sales, aftermarket services, and turnkey process solutions.
- Manufacturing Execution & Quality
- Energy & Utilities Operations Software
- IT Consulting & Implementation
- Revenue
- $5.2B
- Employees
- 21,000
- Founded
- 1883
- Headquarters
- Lund, Sweden
What 12 Arbolus experts think of Alfa Laval
NPS is skewed high, with 30% of responses scoring 9–10 and only one value below 7. Renewal intent is generally positive among Influencers and Users with established systems, though some uncertainty exists among lower spenders and newer implementations. Stickiness is high, as over 75% of insights reflect installations in use for >1 year. Key themes include longevity, reliability, and a tendency for higher satisfaction among large, operationally critical customers.Overall Customer Sentiment: Positive
Who reviewed Alfa Laval
- C-Suite 90% (11)
- Manager 10% (1)
Employer names and spend open once the report publishes.
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Sentiment
33 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 6
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Dec 8
- Jan 8
- May 9
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 43% 7 answers
- 0% 1 answer
- 7.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8.5/10 Average score from customers not renewing
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