AMAZON DSP

logistics.amazon.de · Berlin Treptow, Germany

Amazon DSP (Delivery Service Partner) is a logistics program operated by Amazon that enables independent businesses to run small parcel delivery companies that deliver Amazon packages to customers. Partners use Amazon’s technology, training, and delivery infrastructure while hiring and managing their own drivers and operations. The program generates revenue for Amazon through last-mile logistics services that support its e-commerce and marketplace operations.

Listed in

Revenue: $3.0B
Employees: 5,000
Founded: 2018
Headquarters: Berlin Treptow, Germany

What 7 Arbolus experts think of AMAZON DSP

The NPS ratings are consistently high, ranging from 8 to 9 across all respondents, reflecting strong promoter sentiment. 100% of responses with renewal data indicate likely retention, overwhelmingly among customers with over 1 year of implementation. There is a notable pattern of high satisfaction and loyalty from customers with both long-term use and higher spends. Users in pilot phases also report high NPS, signaling a favorable early customer experience.Overall Customer Sentiment: Positive

Who reviewed AMAZON DSP

Total customers 7 6 current · 1 former

Reviews growth +7 in six months

Seniority of respondents

C-Suite 17% (1)
Director 67% (5)
Manager 17% (1)

Marketing Leader C-Suite NPS 8 Submitted May 2026

Marketing Leader Director NPS 8 Submitted Jul 2026

Marketing Leader Director NPS 8 Will renew Submitted Aug 2026

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Sentiment

57 Net Promoter Score, from 7 scored reviews

Promoters 4
Passives 3
Detractors 0

Cumulative NPS by month

+0 over 4 months

Apr 9
May 9
Jul 9
Aug 9

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 46 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%

Will renew 2
Undecided 0
Not renewing 0

Plan to renew, by seniority

Director 100% 2 answers

8.5/10 Average score from customers who will renew

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