AlignOps(Formerly ToolWatch)
AlignOps, formerly known as ToolWatch, provides a cloud-based operations management platform for construction and field service contractors to track tools, equipment, materials, and labor across jobsites, warehouses, and offices. The software helps contractors improve job costing, reduce loss and theft, and streamline field-to-office workflows through real-time asset visibility and reporting. AlignOps generates revenue through subscription licensing and related implementation and support services for construction and specialty trade firms.
- Construction Project Management
- Field Service Management
- Asset Performance Management
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 1991
- Headquarters
- Denver, United States of America
What 7 Arbolus experts think of AlignOps(Formerly ToolWatch)
NPS scores are overwhelmingly positive, with 57% of responses being a 9 or higher and 29% of customers giving a perfect 10. 71% of customers expressed clear intent to renew, while 14% expressed no intent and another 14% remain unsure. Stickiness is high, with 86% of customers having been on the platform for over a year. The main negative signals come from those in the process of offboarding.Overall Customer Sentiment: Positive
Who reviewed AlignOps(Formerly ToolWatch)
- C-Suite 71% (5)
- Manager 29% (2)
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Sentiment
57 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 3
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 80% 5 answers
- 50% 2 answers
- 9.2/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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