Airgas
Airgas is a U.S.-based distributor of industrial, medical, and specialty gases, as well as welding, safety, and related products and services to industrial, healthcare, research, and commercial customers. The company operates a national network of branches, cylinder fill plants, and production facilities, generating revenue through product sales, gas supply agreements, and on-site gas services. It is a subsidiary of Air Liquide and serves customers across manufacturing, construction, energy, food and beverage, and healthcare sectors.
- Procurement & Sourcing
- IT Consulting & Implementation
- Revenue
- $7.0B
- Employees
- 18,000
- Founded
- 1982
- Headquarters
- Radnor, United States of America
What 20 Arbolus experts think of Airgas
NPS scores are mostly high, with over 60% of responses in the Promoter (NPS 9-10) category, especially among Influencers and high-spend accounts. Detractors (NPS ≤6) are a minority and concentrated in the User group, aligning with lower spend and ambiguous renewal intent. Deployment length is largely over one year, with most respondents using the solution for extended periods, further supporting stickiness. Key theme: High customer satisfaction and loyalty among strategic accounts.Overall Customer Sentiment: Positive
Who reviewed Airgas
- C-Suite 53% (11)
- Director 26% (5)
- Manager 21% (4)
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Sentiment
20 Net Promoter Score, from 20 scored reviews- Promoters 8
- Passives 8
- Detractors 4
Cumulative NPS by month
+7 over 5 months- Feb 1
- Jun 7
- Jul 6
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 75% 4 answers
- 0% 2 answers
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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