Alliance Global Services
Alliance Global Services was a software product development and IT services firm that provided custom application development, testing, and consulting services to enterprises across industries; it was acquired by EPAM Systems to expand EPAM’s global delivery and product development capabilities.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $4.8B
- Employees
- 35,000
- Founded
- 1994
- Headquarters
- Newtown, United States of America
What 40 Arbolus experts think of Alliance Global Services
NPS scores cluster in the 7–10 range, with over half of the respondents providing scores of 8 or above. High-value customers (≥$100K spend) rate NPS particularly high, and these also correlate with positive renewal intent and long-term adoption. Stickiness is evident in the high prevalence of customers at the MoreThan1Year implementation stage. Uncertainty in renewal is more common among low spend clients and pilot-stage users. Overall, the company enjoys positive sentiment, driven by performance in enterprise-scale, strategic deployments.Overall Customer Sentiment: Positive
Who reviewed Alliance Global Services
- C-Suite 70% (28)
- Director 22% (9)
- Manager 8% (3)
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Sentiment
20 Net Promoter Score, from 40 scored reviews- Promoters 15
- Passives 18
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 27% 15 answers
- 67% 6 answers
- 8.6/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
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