Appian RPA (RPA business unit)

appian.com · McLeansboro, United States of America

Appian RPA is the robotic process automation business unit of Appian Corporation, providing tools to design, deploy, and manage software robots that automate repetitive, rules-based tasks as part of Appian’s low-code automation platform for enterprises. It enables organizations to integrate RPA with workflows, AI, and business rules to streamline operations and reduce manual work across systems. The unit generates revenue through subscriptions and licenses to the Appian platform and related professional services.

  • Workflow Automation
  • No-Code & Low-Code Platforms
  • Business Process Management
Revenue
$35.0M
Employees
250
Founded
2020
Headquarters
McLeansboro, United States of America

What 19 Arbolus experts think of Appian RPA (RPA business unit)

NPS distribution is highly positive, with 73% of respondents giving scores of 8 or higher, and 20% giving perfect scores. The Renewal intent among high-spend influencers is strong, with all recorded intent responses positive or 'Yes.' Stickiness is reflected in 78% of respondents reporting implementation periods longer than one year, indicating established use and integration. Key themes include durable satisfaction, strong adoption across roles and industries, and renewals linked to delivery on automation value.Overall Customer Sentiment: Positive

Who reviewed Appian RPA (RPA business unit)

Total customers 19 17 current · 2 former
Reviews growth +19 in six months
Seniority of respondents
  • C-Suite 63% (12)
  • Director 26% (5)
  • Manager 11% (2)
Operations Leader Director NPS 3
Engineering Leader C-Suite NPS 6 Not renewing
Executive C-Suite NPS 9

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Sentiment

31 Net Promoter Score, from 19 scored reviews
  • Promoters 9
  • Passives 7
  • Detractors 3

Cumulative NPS by month

+0 over 5 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Sep 8

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 45 across 6 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 71%
  • Will renew 5
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 67% 6 answers
  • Director 100% 1 answer
  • 8.4/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

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