Arbolus Intelligence

AlphaSense

alpha-sense.com · New York City, United States of America

AlphaSense provides an AI-powered market intelligence and search platform that enables financial institutions, corporations, and professional services firms to discover, analyze, and monitor insights from earnings calls, filings, research, news, and other documents. The company sells its software on a subscription basis to investment firms, corporate strategy and competitive intelligence teams, and advisory firms that rely on timely, searchable business information for decision-making.

  • Business Intelligence & Dashboards
  • Knowledge Management & Collaboration
  • Data Integration & ETL
Listed in
Revenue
$250.0M
Employees
1,500
Founded
2011
Headquarters
New York City, United States of America

What 91 Arbolus experts think of AlphaSense

AlphaSense's NPS scores are clustered at the positive end: 82% promoters (NPS 8-10), 14% passives (NPS 7), 4% detractors (NPS ≤6). Renewal intent is high among influencers and mid-high spenders; user cohort signals some uncertainty or offboarding risk at lower price points. Stickiness is strongest in implementations of over one year, often with deep workflow integration. Strong qualitative themes are breadth of content, research efficiency, and platform reliability. Overall Customer Sentiment: Positive

Who reviewed AlphaSense

Total customers 91 83 current · 8 former
Reviews growth +56 in six months
Seniority of respondents
  • C-Suite 73% (66)
  • Director 21% (19)
  • Manager 6% (5)
Marketing Leader C-Suite NPS 7 Submitted Sep 2026
Strategy Leader Director NPS 8 Will renew Submitted May 2024
Strategy Leader Manager NPS 9 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 88 customers.

Everything 91 customers told us about AlphaSense.

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Sentiment

42 Net Promoter Score, from 91 scored reviews
  • Promoters 43
  • Passives 44
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 34 across 6 companies.

Praised

  • Unmatched Content Aggregation
  • Research Efficiency and Workflow Gains
  • Content Breadth and AI Tools
  • Expand Independent Access

Criticised

  • Content Parity Risk
  • Improvement of Public AI Tools
  • AI-Enabled Competition
  • Integration and Customization Limits

What customers say

Unmatched Content Aggregation
“I rely on AlphaSense because it centralizes primary research, filings, and transcripts, saving me hours that would otherwise go to manual work.”
Research Efficiency and Workflow Gains
“The integrated analysis and automation features allow us to significantly speed up quarterly market analysis and make insight gathering more efficient on new deals.”
Content Breadth and AI Tools
“I recommend AlphaSense for its breadth of broker research, transcripts, and strong AI-powered search, which helps compare companies and market perspectives rapidly.”

Renewal intent

Plan to renew 71%
  • Will renew 34
  • Undecided 13
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 72% 36 answers
  • Director 88% 8 answers
  • Manager 50% 2 answers
  • Not specified 0% 2 answers
  • 8.5/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers
  • 10/10 Average score from customers not renewing

Top alternatives

Most weighed by AlphaSense customers

Report

Customer Report - Oct 2026 Oct 2026 91 + 17

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