ARUBA
Smartcool is a South African technology company that designs and installs energy-efficiency and control solutions for commercial and industrial HVAC and refrigeration systems, helping customers reduce electricity consumption and operating costs. The company typically works with retailers, cold storage facilities, and other large power users, generating revenue through equipment sales, project implementation, and ongoing support services.
- IoT & Edge Platforms
- Energy & Utilities Operations Software
- IT Consulting & Implementation
- Revenue
- $3.5M
- Employees
- 25
- Founded
- 2010
- Headquarters
- Johannesburg, South Africa
What 14 Arbolus experts think of ARUBA
NPS scores are clustered in the 8–10 (Promoter) range for 62% of respondents, with another 15% as Passives (7), and isolated Detractors. Renewal intent is strong, with 54% reporting an intent to renew and 23% unsure, generally among mid- and low-spend customers. 77% are in the mature or long-term use stages, correlating strongly with satisfaction. The key theme is high customer satisfaction among decision makers responsible for major IT investments.Overall Customer Sentiment: Positive
Who reviewed ARUBA
- C-Suite 46% (6)
- Director 46% (6)
- Manager 8% (1)
Employer names and spend open once the report publishes.
Tell us when the ARUBA report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
21 Net Promoter Score, from 14 scored reviews- Promoters 5
- Passives 7
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 100% 4 answers
- 80% 5 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 2.5/10 Average score from undecided customers
Top alternatives
Most weighed by ARUBA customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use ARUBA
Do you use ARUBA at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 14 customers of ARUBA have already contributed
Takes a few minutes. Your identity stays anonymous.