Arbolus Intelligence

ASML

asml.com · Veldhoven, Netherlands

ASML is a Dutch semiconductor equipment manufacturer that designs and produces advanced photolithography systems used by chipmakers to fabricate integrated circuits. Its extreme ultraviolet (EUV) and deep ultraviolet (DUV) lithography machines are sold to leading semiconductor manufacturers worldwide, generating revenue through equipment sales, upgrades, and long-term service and maintenance contracts.

  • Manufacturing Execution & Quality
  • IT Consulting & Implementation
Listed in
Revenue
$27.0B
Employees
42,000
Founded
1984
Headquarters
Veldhoven, Netherlands

What 17 Arbolus experts think of ASML

Sentiment is strong with over 75% of NPS scores at 9–10, and defection/renewal risk virtually absent among high spenders. Users with less than one year of usage are more likely to give moderate NPS (6–7), balancing early adoption learning curves. Most implementations are mature, and respondent narratives consistently praise technical prowess and ROI. Negative themes are almost exclusively related to high capital outlay and complexity. Overall Customer Sentiment: Positive

Who reviewed ASML

Total customers 17 17 current · 0 former
Reviews growth +11 in six months
Seniority of respondents
  • C-Suite 56% (10)
  • Director 31% (5)
  • Manager 12% (2)
Engineering Manager Manager NPS 10 Will renew Submitted Jun 2026
Engineering Leader C-Suite NPS 10 Will renew Submitted Jan 2026
Executive C-Suite NPS 8 Will renew Submitted Dec 2025

Employer names and spend open in the full report, along with the other 14 customers.

Everything 17 customers told us about ASML.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

70 Net Promoter Score, from 17 scored reviews
  • Promoters 13
  • Passives 3
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Jan 9
  • Apr 9
  • May 9
  • Jun 9
  • Jul 9
  • Sep 9

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 55 across 4 companies.

Praised

  • Proven in Mission-Critical Applications
  • Industry-Leading Throughput
  • Unmatched Technical Precision
  • Native AI-Driven Optimization

Criticised

  • Complex User Interface
  • Long Lead Times for Parts
  • High Upfront Cost
  • AI-Driven Competitive Displacement

What customers say

Proven in Mission-Critical Applications
“ASML enables production of advanced components used in modern defense and mission-critical applications due to their proven reliability and precise lithography technology.”
Industry-Leading Throughput
“This tool delivers the highest wafer throughput and allows us to maintain near-zero defect rates at incredible operational efficiency.”
Unmatched Technical Precision
“I rely on this system for its unmatched sub-nanometer overlay accuracy and ability to meet advanced chip yield targets.”

Renewal intent

Plan to renew 100%
  • Will renew 11
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 7 answers
  • Director 100% 3 answers
  • Manager 100% 1 answer
  • 9.3/10 Average score from customers who will renew

Top alternatives

Most weighed by ASML customers

Report

Customer Report - Sep 2026 Sep 2026 17 + 1

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For people who use ASML

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