Audatex
Audatex, operating under the AudaExplore brand in North America, provides software, data, and analytics solutions for the automotive insurance and collision repair industries, helping insurers, repair shops, and other automotive stakeholders manage claims, estimate repair costs, and optimize workflows. Its products monetize through software licensing, data subscriptions, and related services to carriers, repair networks, and OEMs.
- Insurance Software
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $450.0M
- Employees
- 1,500
- Founded
- 1968
- Headquarters
- San Diego, United States of America
What 8 Arbolus experts think of Audatex
NPS scores in the pool range from 3 to 8, with one outlier at 3 and a modal concentration at 5-8. Two experts indicated no renewal intent, two confirmed future renewal, and one was unsure. Over 62.5% of respondents report more than one year of usage, but pilots and offboarding indicate stickiness concerns for certain user segments. Sentiment is divided: established enterprise users report positive experience and high spend, while pilot/offboarding groups cite lower satisfaction and intent. Neutral
Who reviewed Audatex
- C-Suite 38% (3)
- Director 38% (3)
- Manager 25% (2)
Employer names and spend open once the report publishes.
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Sentiment
-62 Net Promoter Score, from 8 scored reviews- Promoters 0
- Passives 3
- Detractors 5
Cumulative NPS by month
+2 over 5 months- Jun 4
- Jan 5
- Feb 6
- Jun 5
- Jul 6
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 24 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 0% 1 answer
- 6.5/10 Average score from customers who will renew
- 3/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
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