Arbolus Intelligence

Avanade

alnamic.com · Neuss, Germany

Alnamic is an IT consulting and implementation firm specializing in Microsoft Dynamics 365 and related Microsoft business applications for mid-sized and large enterprises, particularly in manufacturing, distribution, and project-based industries. The company provides ERP and CRM implementation, customization, integration, and managed support services to help clients modernize and optimize their business processes. It generates revenue through professional services, project-based consulting, and ongoing support and maintenance contracts.

  • IT Consulting & Implementation
  • Mid-Market & SMB ERP
Listed in
Revenue
$18.0M
Employees
120
Founded
2016
Headquarters
Neuss, Germany

What 12 Arbolus experts think of Avanade

NPS scores from the pool range from 4 to 10, with most experts falling in the 5-8 range. Renewal intent is muted among high spenders and larger enterprise customers and is more positive among smaller and mid-sized spenders. Stickiness is higher in segments with more than one year of implementation. The main expert feedback themes are the importance of integration, reduction of internal development effort, but also vendor dependency and potential for overlapping capabilities in other platforms. Overall Customer Sentiment: Neutral

Who reviewed Avanade

Total customers 12 7 current · 5 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 82% (10)
  • Director 18% (2)
Generalist Generalist Not specified NPS 4 Submitted Aug 2026
Engineering Leader C-Suite NPS 8 Will renew Submitted Dec 2025
Not specified C-Suite NPS 9 Will renew Submitted Jul 2024

Employer names and spend open in the full report, along with the other 9 customers.

Everything 12 customers told us about Avanade.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-8 Net Promoter Score, from 12 scored reviews
  • Promoters 3
  • Passives 5
  • Detractors 4

Cumulative NPS by month

+0 over 5 months
  • Jul 7
  • Apr 7
  • Dec 7
  • Aug 7
  • Sep 7

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 27 across 2 companies.

Praised

  • Broader Functionality
  • Automation Enhancement
  • Integration Improvements
  • Improved Productivity and Consistency

Criticised

  • Overlap with Existing Tools
  • Vendor Dependency
  • Specialized Use Case Limitations
  • Broader Platform Capabilities

What customers say

Improved Productivity and Consistency
“Our product teams have improved productivity and consistency by using the tool to streamline activities that would otherwise need more manual work or custom solutions.”
Ease of Integration
“The main advantages I see are ease of integration, focused functionality, and ability to standardize workflow with less operational burden.”
Established Specialized Workflow Support
“I would recommend the tool when someone has a clear requirement, as it delivers an established solution for specific workflows and reduces internal development effort.”

Renewal intent

Plan to renew 45%
  • Will renew 5
  • Undecided 3
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 44% 9 answers
  • Director 50% 2 answers
  • 8.6/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers
  • 6.7/10 Average score from customers not renewing

Top alternatives

Most weighed by Avanade customers

Report

Customer Report - Sep 2026 Sep 2026 12 + 0

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