Arbolus Intelligence

Banco Santander

santander.com · Boadilla del Monte, Spain

Banco Santander is a global retail and commercial bank that provides banking, lending, payments, wealth management, and corporate and investment banking services to individuals, SMEs, and large enterprises, primarily in Europe and the Americas. It generates revenue through net interest income on loans and deposits, fees and commissions on payment services, asset management, insurance, and capital markets activities. The group operates through a network of physical branches, digital channels, and specialized business units under the Santander brand.

  • Payment Processing
  • Wealth & Investment Software
  • Lending & Credit Software
Listed in
Revenue
$62.0B
Employees
212,000
Founded
1857
Headquarters
Boadilla del Monte, Spain

What 21 Arbolus experts think of Banco Santander

NPS scores skew positive, with most experts rating 8-10 and only one significant detractor. Renewal intent signals are also strong, especially among finance professionals who appreciate workflow fit and vendor stability. Customers with more than one year of implementation report high stickiness, consistent usage, and reliable outcomes. Feedback themes include dependable performance, predictable budgeting, and some concerns about support responsiveness. Service quality and local account support are frequently cited positives.Overall Customer Sentiment: Positive

Who reviewed Banco Santander

Total customers 21 20 current · 1 former
Reviews growth +14 in six months
Seniority of respondents
  • C-Suite 70% (15)
  • Director 25% (5)
  • Manager 5% (1)
Finance Leader Director NPS 8 Submitted Jul 2026
Executive C-Suite NPS 1 Submitted Jul 2026
Operations Leader Director NPS 10 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 18 customers.

Everything 21 customers told us about Banco Santander.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

42 Net Promoter Score, from 21 scored reviews
  • Promoters 12
  • Passives 6
  • Detractors 3

Cumulative NPS by month

-1 over 6 months
  • Apr 9
  • May 8
  • Jun 8
  • Jul 8
  • Sep 8
  • Oct 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.

Praised

  • Fit for core banking needs
  • Workflow integration and reliability
  • Reduces manual effort and increases confidence
  • AI as a complement for efficiency gains

Criticised

  • Onboarding takes more guidance than expected
  • Day-to-day limitations prompt ongoing evaluation
  • Support responsiveness needs improvement
  • Potential disruption from AI advancements

What customers say

Fit for core banking needs
“Banco Santander has reliably addressed our needs for a traditional corporate banking relationship without causing implementation headaches.”
Workflow integration and reliability
“Having Banco Santander in place gives us a consistent process across the team and means our workflow is now faster and less error-prone than before.”
Reduces manual effort and increases confidence
“The solution directly reduced manual effort for local-currency accounts and now we feel more confident about the accuracy of our internal financial reporting.”

Renewal intent

Plan to renew 40%
  • Will renew 2
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 40% 5 answers
  • 9/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers

Report

Customer Report - Oct 2026 Oct 2026 21 + 2

Other companies in Financial Services & Payments with a customer report.

See all 782 Financial Services & Payments companies →

For people who use Banco Santander

Do you use Banco Santander at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 21 customers of Banco Santander have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.