Bank Novo
Novo is a U.S.-based fintech company that provides digital business banking services for small businesses, freelancers, and startups through a mobile- and web-based platform. It offers FDIC-insured checking accounts provided by partner banks, along with integrated tools for payments, invoicing, cash flow management, and connectivity to popular business software. Novo generates revenue primarily through interchange fees, account-related fees, and value-added financial services to its business customers.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2016
- Headquarters
- Miami Beach, United States of America
What 18 Arbolus experts think of Bank Novo
Sentiment analysis demonstrates a strong concentration of NPS scores between 7 and 10, with 73% being Promoters (NPS 9-10), and the remainder as Passives (NPS 7-8) or Detractors (NPS 6). Renewal intent is positive from high spenders and long-term implementations, while newer users and pilot-stage participants tend to express uncertainty about renewal. Stickiness is evidenced by 56% of responses being in implementation for more than 1 year. Overall sentiment is influenced by positive NPS results and extended adoption cycles.Overall Customer Sentiment: Positive
Who reviewed Bank Novo
- C-Suite 50% (9)
- Director 28% (5)
- Manager 22% (4)
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Sentiment
33 Net Promoter Score, from 18 scored reviews- Promoters 8
- Passives 8
- Detractors 2
Cumulative NPS by month
-2 over 3 months- Oct 10
- May 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 67% 3 answers
- 33% 3 answers
- 100% 1 answer
- 9.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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