Bank of America
Bank of America is a global financial services company that provides retail, commercial, and investment banking, wealth management, and other financial products to consumers, small and mid-sized businesses, corporations, and governments. It generates revenue primarily through net interest income on loans and deposits, fees from banking and investment services, and trading and advisory activities. The company operates through a network of branches, digital platforms, and specialized business units across multiple countries.
- Payment Processing
- Wealth & Investment Software
- Revenue
- $98.3B
- Employees
- 213,000
- Founded
- 1904
- Headquarters
- Charlotte Harbor, United States of America
What 80 Arbolus experts think of Bank of America
NPS distribution is skewed positive, with most scores in the 8-10 range. Renewal intent, where stated, is typically high or uncertain, with rare explicit negatives. Stickiness is strong as nearly all responses cite usage of more than 1 year. Key expert themes cite reliability, digital convenience, security, and the range of product offerings as strengths. Negative feedback centers on cost, varying service quality, and a less personal experience compared to local banks.Overall Customer Sentiment: Positive
Who reviewed Bank of America
- C-Suite 86% (69)
- Director 12% (10)
- Manager 3% (2)
Employer names and spend open in the full report, along with the other 77 customers.
Everything 80 customers told us about Bank of America.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
29 Net Promoter Score, from 79 scored reviews- Promoters 37
- Passives 28
- Detractors 14
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.
Praised
- Enhance Service Responsiveness
- Expand Digital Integration
- Leverage AI for Workflow Efficiency
- Convenience and Security
Criticised
- Pricing Concerns
- Variable Service Quality
- Impersonal Experience
- Loss of Trust or Reliability
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 63% 19 answers
- 0% 1 answer
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Bank of America customers
Report
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For people who use Bank of America
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