Carrefour Global Sourcing
Carrefour Global Sourcing is the international purchasing and sourcing arm of Carrefour Group, responsible for identifying, negotiating, and managing suppliers worldwide to provide Carrefour’s retail banners with private-label and branded products across multiple categories. It coordinates quality, compliance, and logistics with manufacturers and trading partners to optimize cost, reliability, and time-to-market for Carrefour stores and e-commerce channels. The unit generates revenue as part of Carrefour’s broader retail operations through margin on sourced goods sold across the group’s global network.
- Procurement & Sourcing
- IT Consulting & Implementation
- Revenue
- $250.0M
- Employees
- 800
- Founded
- 2008
- Headquarters
- Massy, France
What 9 Arbolus experts think of Carrefour Global Sourcing
NPS scores range from 6 to 9, with long-term users and higher spenders reporting the highest satisfaction. Approximately 22% of the sample provides strong promoter scores (9+), and a majority falls in the 6-8 range, indicating moderately positive satisfaction. Renewal intent is declared only by the high-spend influencer (affirmative), while others do not specify. More than half of implementations are mature (>1 year), indicating stickiness. Key themes include longevity and satisfaction among high-value customers.Overall Customer Sentiment: Positive
Who reviewed Carrefour Global Sourcing
- C-Suite 44% (4)
- Director 33% (3)
- Manager 22% (2)
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Sentiment
-11 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 4
- Detractors 3
Cumulative NPS by month
-1 over 5 months- Jan 8
- Feb 8
- Mar 7
- Apr 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 9/10 Average score from customers who will renew
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