Caterpillar Inc.
Caterpillar Inc. designs, manufactures, and sells construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and locomotives to customers in construction, mining, energy, transportation, and related industries worldwide. The company generates revenue through the sale of heavy machinery and power systems, as well as parts, services, and financing solutions provided via its dealer network and financial services arm. It serves governments, large enterprises, and industrial operators across both developed and emerging markets.
- Manufacturing Execution & Quality
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $67.4B
- Employees
- 113,200
- Founded
- 1925
- Headquarters
- Peoria, United States of America
What 37 Arbolus experts think of Caterpillar Inc.
NPS scores are strongly positive: 75% of responses are 9 or 10, reflecting high satisfaction. Renewals are high: all high spenders and most influencers express intent to renew. Stickiness is strong: 70% have more than 1 year of implementation, with multiple in 'pilot' phases but expressing high NPS. Key themes include entrenched vendor relationships, reliable product performance, and strong end-user advocacy. Overall Customer Sentiment: Positive
Who reviewed Caterpillar Inc.
- C-Suite 65% (24)
- Director 15% (6)
- Manager 21% (8)
Employer names and spend open once the report publishes.
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Sentiment
64 Net Promoter Score, from 37 scored reviews- Promoters 26
- Passives 9
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 58 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 63% 8 answers
- 100% 1 answer
- 33% 3 answers
- 100% 2 answers
- 9.4/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
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