Celestica

celestica.com · Toronto, Canada

Celestica is a global electronics manufacturing services and supply chain solutions provider that designs, manufactures, and repairs complex electronic products for customers in industries such as aerospace and defense, communications, enterprise, industrial, and healthcare. It generates revenue through contract manufacturing, engineering, and after-market services, as well as supply chain and logistics management. The company serves OEMs and other large enterprises seeking outsourced design, production, and lifecycle management of hardware products.

  • IT Consulting & Implementation
  • Manufacturing Execution & Quality
Revenue
$7.5B
Employees
26,000
Founded
1994
Headquarters
Toronto, Canada

What 13 Arbolus experts think of Celestica

NPS scores are highly positive, with 70% of responses at or above 10 and 90% at or above 8. Renewal intent is strong among high spenders and longer-implemented users, with some uncertainty in recent or low-spend adopters. Stickiness is robust, as 60% of users report implementation stages of more than one year. The main quantitative patterns are sustained satisfaction in mature customer segments and positive momentum in newer users. Overall Customer Sentiment: Positive

Who reviewed Celestica

Total customers 13 11 current · 2 former
Reviews growth +11 in six months
Seniority of respondents
  • C-Suite 38% (5)
  • Director 54% (7)
  • Manager 8% (1)
Operations Manager Manager NPS 8 Will renew
Data Executive C-Suite NPS 8 Not renewing
Operations Leader Director NPS 6 Will renew

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Sentiment

38 Net Promoter Score, from 13 scored reviews
  • Promoters 6
  • Passives 6
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Apr 9
  • May 8
  • Jul 9
  • Aug 8
  • Sep 9
  • Oct 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 38 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 50%
  • Will renew 3
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 0% 2 answers
  • Director 67% 3 answers
  • Manager 100% 1 answer
  • 7.3/10 Average score from customers who will renew
  • 10/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

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