Cencora
Cencora is a global pharmaceutical services and distribution company that provides drug sourcing, logistics, commercialization support, and related services to pharmacies, hospitals, biopharma manufacturers, and healthcare providers. It generates revenue primarily through wholesale distribution of branded, generic, and specialty pharmaceuticals, as well as value-added services such as patient support, market access, and consulting for life sciences companies. Formerly known as AmerisourceBergen, the company operates across North America and internationally, supporting the pharmaceutical supply chain from manufacturer to patient.
- Revenue
- $262.0B
- Employees
- 46,000
- Founded
- 2001
- Headquarters
- Conshohocken, United States of America
What 13 Arbolus experts think of Cencora
NPS scores range from 4 to 9, with a majority concentrated around 6–8, indicating generally positive but not outstanding satisfaction. Influencers and high spenders express caution in renewal intent, with multiple responses marked as 'Not Sure.' 69% of respondents have implemented the solution for over one year, reinforcing adoption and stickiness, especially in pharma and healthcare provider settings. Key themes include strong operational presence but possible strategic uncertainty among digital leaders.Overall Customer Sentiment: Neutral
Who reviewed Cencora
- C-Suite 54% (7)
- Director 46% (6)
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Sentiment
-23 Net Promoter Score, from 13 scored reviews- Promoters 1
- Passives 8
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Feb 7
- Mar 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -23 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 4 answers
- 6.8/10 Average score from undecided customers
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