Churches Fire
Churches Fire is a UK-based fire safety and security services provider that designs, installs, inspects, and maintains fire protection systems and related safety equipment for commercial and public sector clients. Its services include fire alarms, extinguishers, emergency lighting, suppression systems, and associated compliance testing and certification, typically delivered on a recurring contract basis. The company generates revenue through installation projects and ongoing maintenance and compliance service agreements.
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 650
- Founded
- 1992
- Headquarters
- Southampton, United Kingdom
What 22 Arbolus experts think of Churches Fire
NPS scores are mixed, with most Users and Influencers rating Churches Fire between 6 and 7, though extremes of 1 and 9 are present. Renewal intent is mostly Not Sure or No, with few committed to renewal. Experts praise Churches for day-to-day service reliability, engineer professionalism, and site knowledge. Criticisms focus on pricing pressure, limited technology platforms, and engineering capacity issues in some geographies. There is acknowledgement of improvements following initial onboarding issues, but overall, cautious optimism is tempered by ongoing service and cost concerns.Overall Customer Sentiment: Neutral
Who reviewed Churches Fire
- C-Suite 59% (13)
- Director 27% (6)
- Manager 14% (3)
Employer names and spend open in the full report, along with the other 19 customers.
Everything 22 customers told us about Churches Fire.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-13 Net Promoter Score, from 22 scored reviews- Promoters 3
- Passives 13
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Mar 7
- Jun 7
- Mar 7
- Jun 7
- Jul 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -13 across 1 companies.
Praised
- Advanced Platform Development
- Cost Savings Through Bundling
- Specialist Knowledge and Complex Sites
- Bundled Service Offerings
Criticised
- Price Increases Could Drive Switching
- Threat from Technology-Driven Competitors
- Staffing and Contingency Planning
- Limited Platform Visibility
What customers say
Renewal intent
Plan to renew 23%Plan to renew, by seniority
- 20% 10 answers
- 50% 2 answers
- 0% 1 answer
- 7.3/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 3.7/10 Average score from customers not renewing
Report
More in Consulting & Professional Services and Security & Compliance
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