CJ Affiliate

cj.com · Santa Barbara, United States of America

CJ Affiliate, formerly Commission Junction, is a global affiliate marketing network that connects advertisers with publishers to drive customer acquisition and online sales through performance-based partnerships. The company provides a SaaS platform, tracking technology, and services that enable brands to manage affiliate programs and pay partners on a results basis. It generates revenue primarily through network and service fees charged to advertisers on tracked transactions and program management services.

  • Marketing Automation
  • Marketplace & Booking Platforms
Revenue
$350.0M
Employees
900
Founded
1998
Headquarters
Santa Barbara, United States of America

What 10 Arbolus experts think of CJ Affiliate

NPS results are predominantly positive, with 43% of respondents scoring 9 or 10 and only one neutral score (6). Renewal intent is high: 71% intend to renew, 29% are unsure. Most users are in the MoreThan1Year implementation stage (57%), indicating product stickiness; one user is at pilot stage. Key thematic insights include strong satisfaction and renewal among high spenders and influencers, with uncertainty clustering among early-stage or lower-spend users.Overall Customer Sentiment: Positive

Who reviewed CJ Affiliate

Total customers 10 8 current · 2 former
Reviews growth +3 in six months
Seniority of respondents
  • C-Suite 56% (6)
  • Director 44% (4)
Marketing Leader C-Suite NPS 9 Will renew
Marketing Leader Director NPS 7 Will renew
Marketing Manager C-Suite NPS 7 Undecided

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Sentiment

11 Net Promoter Score, from 9 scored reviews
  • Promoters 3
  • Passives 4
  • Detractors 2

Cumulative NPS by month

+0 over 4 months
  • Jun 8
  • May 8
  • Jul 8
  • Aug 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 11 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 60%
  • Will renew 6
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 60% 5 answers
  • Director 50% 4 answers
  • Not specified 100% 1 answer
  • 8.2/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

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