CJ Affiliate
CJ Affiliate, formerly Commission Junction, is a global affiliate marketing network that connects advertisers with publishers to drive customer acquisition and online sales through performance-based partnerships. The company provides a SaaS platform, tracking technology, and services that enable brands to manage affiliate programs and pay partners on a results basis. It generates revenue primarily through network and service fees charged to advertisers on tracked transactions and program management services.
- Marketing Automation
- Marketplace & Booking Platforms
- Revenue
- $350.0M
- Employees
- 900
- Founded
- 1998
- Headquarters
- Santa Barbara, United States of America
What 10 Arbolus experts think of CJ Affiliate
NPS results are predominantly positive, with 43% of respondents scoring 9 or 10 and only one neutral score (6). Renewal intent is high: 71% intend to renew, 29% are unsure. Most users are in the MoreThan1Year implementation stage (57%), indicating product stickiness; one user is at pilot stage. Key thematic insights include strong satisfaction and renewal among high spenders and influencers, with uncertainty clustering among early-stage or lower-spend users.Overall Customer Sentiment: Positive
Who reviewed CJ Affiliate
- C-Suite 56% (6)
- Director 44% (4)
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Sentiment
11 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 4 months- Jun 8
- May 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 5 answers
- 50% 4 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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