Claude AI (Anthropic PBC)
Anthropic PBC is an artificial intelligence research and product company that develops large language models and AI assistants, including its flagship product Claude, for enterprise and developer customers. It generates revenue by offering API access, platform subscriptions, and tailored AI solutions that support tasks such as knowledge work, customer support, and software development. The company emphasizes safety-focused AI research and model deployment for business and institutional users.
- Generative AI Platforms
- MLOps & ML Platforms
- Revenue
- $150.0M
- Employees
- 450
- Founded
- 2021
- Headquarters
- San Francisco, United States of America
What 236 Arbolus experts think of Claude AI (Anthropic PBC)
NPS distribution is highly favorable, with a majority of scores in the 9-10 range and several 8s among both users and influencers, indicating robust promoter sentiment. Renewal intent is strong, especially among technical leaders and influencer roles managing larger spend. Stickiness is reinforced by long-term usage (>1 year) for most experts, and many cite dependence on Claude for core business processes. Key feedback themes include transformative impact on workflow automation and the critical importance of agentic reliability, tempered by price sensitivity and the need for human verification in client-facing outputs.Overall Customer Sentiment: Positive
Who reviewed Claude AI (Anthropic PBC)
- C-Suite 70% (165)
- Director 20% (47)
- Manager 10% (24)
Employer names and spend open in the full report, along with the other 233 customers.
Everything 236 customers told us about Claude AI (Anthropic PBC).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
76 Net Promoter Score, from 236 scored reviews- Promoters 185
- Passives 46
- Detractors 5
Cumulative NPS by month
+0 over 3 months- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 36 across 7 companies.
Praised
- Transforms Small Team Productivity
- High-Leverage Engineering Orchestration
- Consistent Output Quality and Adaptability
- Enhance Multimodal and Media Workflows
Criticised
- Price and Cost Control Challenges
- Factual Verification Necessary
- Media Generation and Contextual Access Gaps
- Vendor Lock-in and Context Limits
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 83% 41 answers
- 73% 11 answers
- 50% 2 answers
- 100% 1 answer
- 9.4/10 Average score from customers who will renew
- 8.4/10 Average score from undecided customers
- 10/10 Average score from customers not renewing
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