CluePoints
CluePoints provides cloud-based statistical monitoring and risk-based quality management software for clinical trials, helping pharmaceutical and biotech sponsors and CROs detect data anomalies, reduce trial risk, and comply with regulatory expectations. Its platform uses advanced analytics to support centralized monitoring, data quality oversight, and operational performance management across global studies. The company generates revenue through subscription and service fees for its SaaS platform and related analytics and implementation services.
- Clinical Trial & Research Software
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2012
- Headquarters
- Louvain-la-Neuve, Belgium
What 22 Arbolus experts think of CluePoints
The NPS distribution is heavily positive, with multiple scores at or above 8 and several perfect scores of 10. Renewal intent is strongly positive in over 65% of responses, especially where implementation is established for more than one year. A minority (~15%) express uncertainty or negative renewal intent, largely clustering in the pilot or initial implementation phases. Stickiness is highest post year one, aligning with strong sentiment and ongoing spend patterns. Key themes are solution maturity, ease of adoption, and alignment with critical trial operations.Overall Customer Sentiment: Positive
Who reviewed CluePoints
- C-Suite 52% (11)
- Director 43% (9)
- Manager 5% (1)
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Sentiment
22 Net Promoter Score, from 22 scored reviews- Promoters 9
- Passives 9
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jul 8
- Jan 8
- Apr 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 22 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 50% 8 answers
- 44% 9 answers
- 100% 1 answer
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 3.7/10 Average score from customers not renewing
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