Cognizant
Cognizant is a global professional services and IT consulting company that provides digital transformation, application development, systems integration, business process outsourcing, and technology managed services to enterprises across industries such as financial services, healthcare, manufacturing, and retail. It generates revenue primarily through long-term consulting, outsourcing, and managed services contracts, as well as project-based technology implementation work.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $19.5B
- Employees
- 350,000
- Founded
- 1994
- Headquarters
- Teaneck, United States of America
What 107 Arbolus experts think of Cognizant
The NPS distribution is mixed but generally positive, with a concentration of 8-10 scores from both users and influencers, and a smaller contingent of lower scores among certain segments. Renewal intent is robust among high spenders and established clients, while mid and low spenders show more uncertainty or intent not to renew. The stickiness metric is high for most, with the majority reporting over a year of use; very few are in pilot or less established phases. Expert feedback highlights Cognizant’s successful delivery capacity, integration, and process improvements, though some note dependencies on specific team quality and ongoing value validation.Overall Customer Sentiment: Positive
Who reviewed Cognizant
- C-Suite 77% (82)
- Director 21% (22)
- Manager 3% (3)
Employer names and spend open in the full report, along with the other 104 customers.
Everything 107 customers told us about Cognizant.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
2 Net Promoter Score, from 107 scored reviews- Promoters 31
- Passives 48
- Detractors 28
Cumulative NPS by month
-1 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 13 across 6 companies.
Praised
- AI-Driven Workflow Automation
- Expansion into Embedded Operations
- Selective Business Case Drives Growth
- Strategic Delivery Capacity
Criticised
- Competitive Alternatives
- Opaque Automation Risks
- High Switching Costs
- Dependency on Team Quality
What customers say
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 48% 62 answers
- 67% 21 answers
- 33% 3 answers
- 8/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 6.1/10 Average score from customers not renewing
Top alternatives
Most weighed by Cognizant customers
Report
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For people who use Cognizant
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