CMap Software
CMap Software provides project and resource management software for professional services firms, helping consultancies, agencies, and other project-based businesses plan work, track time and costs, manage resources, and monitor profitability. Its cloud platform combines CRM, project planning, resourcing, and financial reporting to give leadership visibility into performance and utilization. The company generates revenue through subscriptions and related services for its SaaS platform.
- Project & Work Management
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $12.0M
- Employees
- 120
- Founded
- 2010
- Headquarters
- Knutsford, United Kingdom
What 20 Arbolus experts think of CMap Software
NPS scores are consistently high, with multiple respondents citing NPS of 8–10. Renewal intent is strongly positive, as 75% of experts indicate likelihood to renew, especially those with longer-term use or higher spend. Stickiness is reinforced by the platform’s centrality in project workflows and cross-functional integration, though offboarding or switching is observed among a minority, often triggered by external factors like mergers or IT stack alignment. Key positives cited include ease of use, comprehensive feature set, and strong ROI, while gaps in integration breadth and CRM depth are mentioned by some.Overall Customer Sentiment: Positive
Who reviewed CMap Software
- C-Suite 72% (14)
- Director 22% (4)
- Manager 6% (1)
Employer names and spend open in the full report, along with the other 17 customers.
Everything 20 customers told us about CMap Software.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 18 scored reviews- Promoters 7
- Passives 7
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Sep 7
- Jul 8
- Mar 8
- May 8
- Jun 8
- Jul 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 16 across 3 companies.
Praised
- Expand Native Integrations
- Further Automate Reporting and Forecasting
- Unified Employee Experience
- End-to-End Project Visibility
Criticised
- Limited Native Integrations
- CRM Capability
- Configurability and Employee Experience
- Switching Driven by Ecosystem Fit
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 45% 11 answers
- 67% 3 answers
- 100% 2 answers
- 8.1/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by CMap Software customers
Report
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