CommerceIQ
CommerceIQ, formerly known as Boomerang Commerce, provides an e-commerce channel optimization and retail analytics platform that helps consumer brands manage pricing, promotions, advertising, and supply chain performance on major online marketplaces such as Amazon and Walmart. The company uses machine learning and automation to optimize retail media spend, digital shelf presence, and inventory decisions to drive profitable growth for large and mid-market brands. It generates revenue through subscription-based SaaS licenses and related services for brand manufacturers and retailers.
- Marketing Analytics & Attribution
- Business Intelligence & Dashboards
- Retail POS & Store Operations
- Revenue
- $90.0M
- Employees
- 600
- Founded
- 2012
- Headquarters
- Mountain View, United States of America
What 9 Arbolus experts think of CommerceIQ
NPS scores cluster between 6–10 with an average in the upper 8s, reflecting overall satisfaction. However, 29% have an NPS under 8, and 29% at 10. Renewal intent is bifurcated: 33% plan to renew, 33% will not renew, and 17% are unsure, with this split more acute among high spenders. Stickiness data shows 33% offboarding, 50% long-term (over 1 year) users, and 17% mid-stage implementations, implying mixed long-term retention. The main theme is high platform satisfaction but clear ROI and integration barriers for several large customers.Overall Customer Sentiment: Neutral
Who reviewed CommerceIQ
- C-Suite 89% (8)
- Director 11% (1)
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Sentiment
22 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 5
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Sep 9
- Apr 9
- Jun 9
- Jul 9
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 40% 5 answers
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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