Cytel
Cytel is a biostatistics and data science company that provides software, advanced analytics, and consulting services to optimize the design and analysis of clinical trials for pharmaceutical, biotechnology, and medical device companies. It develops specialized statistical and trial design platforms such as East and Solara, and offers outsourced biometrics and data strategy services to support regulatory submissions and portfolio decision-making. Cytel generates revenue through software licensing, professional services, and long-term strategic partnerships with life sciences sponsors and CROs.
- IT Consulting & Implementation
- Business Intelligence & Dashboards
- Revenue
- $350.0M
- Employees
- 2,000
- Founded
- 1987
- Headquarters
- Cambridge, United States of America
What 44 Arbolus experts think of Cytel
NPS responses comprise 17 promoters (42.5%), 15 passives (37.5%), and 8 detractors (20%), producing an NPS of 22.5. Of 24 recorded renewal responses, 10 (41.7%) are Yes, 13 (54.2%) are NotSure, and 1 (4.2%) is No; the remaining 16 respondents have no renewal response. Implementation stages are 21 MoreThan1Year (52.5%), 13 LessThan1Year (32.5%), 3 Pilot (7.5%), 2 OffBoarding (5%), and 1 NotSure (2.5%). The combination of positive NPS and a high share of uncertain renewal responses indicates favorable recommendation scores alongside unresolved renewal intent.Overall Customer Sentiment: Positive
Who reviewed Cytel
- C-Suite 55% (24)
- Director 36% (16)
- Manager 9% (4)
Employer names and spend open once the report publishes.
Tell us when the Cytel report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
27 Net Promoter Score, from 44 scored reviews- Promoters 20
- Passives 16
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 27 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 44% 16 answers
- 50% 8 answers
- 33% 3 answers
- 8.6/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Cytel customers
More in Data & Analytics and ERP Software
Other companies in both categories with a customer report.
For people who use Cytel
Do you use Cytel at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 44 customers of Cytel have already contributed
Takes a few minutes. Your identity stays anonymous.