Daisy Group
Daisy Group is a UK-based provider of business communications, IT, cloud, and managed services for small to mid-sized and enterprise customers, offering connectivity, voice, mobile, cybersecurity, and cloud infrastructure solutions. It generates revenue through recurring service contracts, managed network and IT services, and related hardware and support. The company also provides resilience and business continuity services across the UK market.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $900.0M
- Employees
- 4,000
- Founded
- 2001
- Headquarters
- Nelson, United Kingdom
What 11 Arbolus experts think of Daisy Group
NPS scores range widely from 3 to 10 with an average clustering in the 6-7 range. Renewal intent signals concern: 33% of respondents say 'No', 22% are 'Not Sure', and only 22% confirm 'Yes'. Stickiness is low, as offboarding and 'Not Sure' implementation stages are observed for a notable share of customers, with a significant portion using the service for over a year yet not committed to renewal.Overall Customer Sentiment: Neutral
Who reviewed Daisy Group
- C-Suite 73% (8)
- Director 27% (3)
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Sentiment
-18 Net Promoter Score, from 11 scored reviews- Promoters 2
- Passives 5
- Detractors 4
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 40% 5 answers
- 0% 2 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
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