Danfoss
Danfoss is a global engineering company that designs and manufactures energy-efficient technologies for refrigeration, air conditioning, heating, motor control, industrial automation, and mobile hydraulics across sectors such as buildings, industry, and infrastructure. It sells components and systems to OEMs, installers, and end users through direct sales and distribution channels worldwide. The company also provides related services, retrofits, and digital solutions to optimize energy use and performance.
- Manufacturing Execution & Quality
- Energy & Utilities Operations Software
- Asset Performance Management
- Revenue
- $10.0B
- Employees
- 42,000
- Founded
- 1933
- Headquarters
- Nordborg, Denmark
What 9 Arbolus experts think of Danfoss
NPS scores cluster in the 7–10 range, with most responses above 8, reflecting positive sentiment. Renewal intent is mostly positive or undecided, with one non-renewal. Stickiness is high among users with implementation over a year. The most common themes are product quality, timely support, and the reliability of parts—these drive positive recommendations. There is isolated negative feedback regarding product fit for pilot use or small-scale operations.Overall Customer Sentiment: Positive
Who reviewed Danfoss
- C-Suite 56% (5)
- Director 11% (1)
- Manager 33% (3)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about Danfoss.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
44 Net Promoter Score, from 9 scored reviews- Promoters 5
- Passives 3
- Detractors 1
Cumulative NPS by month
+1 over 5 months- Sep 7
- Dec 8
- Jun 9
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 44 across 1 companies.
Praised
- Exceptional Product Reliability
- Consistently Innovative
- Strong Customer Support
- Expansion in Critical Wards or Facilities
Criticised
- AI and Open Competition
- Concerns Over Closed APIs and Predictive Maintenance
- Switching Due to Support or Integration Problems
- Limited Feedback on Weaknesses
What customers say
Renewal intent
Plan to renew 17%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 0% 3 answers
- 8/10 Average score from customers who will renew
- 8.7/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Report
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