DM Clinical Research
DM Clinical Research is a clinical trial site network that partners with pharmaceutical sponsors and contract research organizations to conduct Phase I–IV clinical studies across multiple therapeutic areas. The company recruits and manages patients through community-based sites and provides operational support, regulatory compliance, and data collection services to enable drug and device development. Its revenue comes from study contracts and related service fees paid by sponsors and CROs.
- Clinical Trial & Research Software
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2006
- Headquarters
- Houston, United States of America
What 8 Arbolus experts think of DM Clinical Research
NPS distribution is mixed: 14% score DM Clinical at 10 (promoters), 29% between 7-8 (passives), and 57% below 7 (detractors or neutrals). Renewal intent is evenly split, with 43% 'yes' and 57% 'not sure', correlating with incomplete or pilot implementations. Stickiness data shows 29% of experts at pilot stage, 29% with less than one year usage, and 29% at more than one year, indicating gradual adoption and trial-evaluation by customers.Key themes include moderate to high product satisfaction among users with longer tenure and higher spend, contrasted by uncertainty in renewal and NPS among early-stage or pilot clients.Overall Customer Sentiment: Neutral
Who reviewed DM Clinical Research
- C-Suite 62% (5)
- Director 38% (3)
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Sentiment
-37 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 3
- Detractors 4
Cumulative NPS by month
+0 over 3 months- Oct 7
- Apr 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 20% 5 answers
- 67% 3 answers
- 8.3/10 Average score from customers who will renew
- 5.6/10 Average score from undecided customers
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