dmsi
DMSi provides enterprise software solutions for building materials distributors and dealers, offering inventory management, order processing, purchasing, and related business management tools tailored to the lumber and building materials industry. Its flagship ERP platform helps customers manage operations from sales through fulfillment and accounting, and the company generates revenue through software licensing, subscriptions, and related services. DMSi primarily serves mid-sized and large distributors, dealers, and manufacturers across North America.
- Mid-Market & SMB ERP
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $55.0M
- Employees
- 250
- Founded
- 1976
- Headquarters
- Elkhorn, United States of America
What 7 Arbolus experts think of dmsi
NPS scores range primarily between 5 and 10, with the highest NPS from a high-spend Influencer (NPS 10, $1M+ spend). Three respondents provided an NPS of 8, indicating positive sentiment, while two provided an NPS of 5 (neutral). Renewal intent is only available for two responses: one high-spend, long-term customer intends to renew, one recent mid-spend user is unsure. Stickiness is balanced: 50% implemented less than one year, 50% more than a year, with some customers converting initial positive experience to lasting engagement.Overall Customer Sentiment: Positive
Who reviewed dmsi
- C-Suite 71% (5)
- Director 14% (1)
- Manager 14% (1)
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Sentiment
-14 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 4
- Detractors 2
Cumulative NPS by month
-1 over 3 months- May 8
- Jun 9
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 10/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
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