EPOCRATES
Epocrates is a healthcare technology company that provides a mobile and web-based clinical reference platform used by physicians and other clinicians for drug information, clinical guidelines, disease content, and decision support at the point of care. The company generates revenue through subscriptions, licensing its content and tools to healthcare organizations and life sciences companies, and advertising and sponsorships within its applications.
- Electronic Health Records
- Revenue
- $65.0M
- Employees
- 250
- Founded
- 1998
- Headquarters
- Boston, United States of America
What 18 Arbolus experts think of EPOCRATES
The NPS distribution is weighted toward the maximum score, with 55% reporting NPS 10, 27% NPS 9, and only 9% NPS 7 or below. Renewal intent is universally strong among high-spend influencers, with others not expressing negative intent. All experts report use beyond one year, indicating robust stickiness. The dominant themes are high user satisfaction, long-term adoption, and consistently positive net promoter feedback.Overall Customer Sentiment: Positive
Who reviewed EPOCRATES
- C-Suite 62% (11)
- Director 12% (2)
- Manager 25% (5)
Employer names and spend open once the report publishes.
Tell us when the EPOCRATES report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
61 Net Promoter Score, from 18 scored reviews- Promoters 13
- Passives 3
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 46 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 100% 1 answer
- 100% 1 answer
- 9.7/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
Top alternatives
Most weighed by EPOCRATES customers
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use EPOCRATES
Do you use EPOCRATES at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 18 customers of EPOCRATES have already contributed
Takes a few minutes. Your identity stays anonymous.