Firecrest
Firecrest is a division of ICON plc that provides technology-enabled site and study management solutions for clinical trials, including investigator training, study documentation, and workflow tools to improve protocol compliance and site performance for pharmaceutical, biotech, and medical device sponsors. It offers a suite of software and content services that streamline trial execution, reduce site burden, and enhance data quality across global studies. Firecrest generates revenue through licensing its software platform and associated services as part of ICON’s outsourced clinical research and technology offerings.
- Clinical Trial & Research Software
- IT Consulting & Implementation
- Revenue
- $60.0M
- Employees
- 250
- Founded
- 2000
- Headquarters
- Ireland
What 52 Arbolus experts think of Firecrest
Sentiment is mildly positive (NPS 19), with 19 promoters among 48 respondents; however, renewal intent is recorded for only 15 and is uncertain for six.
Who reviewed Firecrest
- C-Suite 58% (30)
- Director 36% (19)
- Manager 6% (3)
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Sentiment
17 Net Promoter Score, from 52 scored reviews- Promoters 20
- Passives 21
- Detractors 11
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 8
- Jun 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 27 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 43% 7 answers
- 44% 9 answers
- 8.1/10 Average score from customers who will renew
- 5.9/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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