Fortrea
Fortrea is a global contract research organization that provides clinical development, patient access, and technology-enabled services to pharmaceutical, biotechnology, and medical device companies. It supports clients across the drug development lifecycle, from early-phase clinical trials through late-stage studies and post-approval solutions, generating revenue through outsourced research and related services contracts. The company operates worldwide with a focus on large biopharma as well as emerging and mid-sized life sciences firms.
- IT Consulting & Implementation
- Revenue
- $2.9B
- Employees
- 19,000
- Founded
- 2023
- Headquarters
- Durham, United States of America
What 48 Arbolus experts think of Fortrea
NPS scores cluster toward the high end, with 36% scoring 9-10 and 63% scoring 7-8, indicating generally positive perceptions. 47% of responses show high renewal intent with another 42% unsure, and only a small fraction reporting negative sentiment or intent to leave. The majority of implementations are in the MoreThan1Year stage, correlating with higher spend and stronger satisfaction. Key themes from the data include stickiness among high spenders and recurring preference for established vendor reliability.Overall Customer Sentiment: Positive
Who reviewed Fortrea
- C-Suite 67% (32)
- Director 25% (12)
- Manager 8% (4)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 48 scored reviews- Promoters 9
- Passives 30
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 27 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 32%Plan to renew, by seniority
- 30% 30 answers
- 40% 10 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Top alternatives
Most weighed by Fortrea customers
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