Garnier

garnier.com · Clichy, France

Garnier is a global mass-market beauty brand that develops and sells hair care, hair color, and skin care products through retail, e-commerce, and professional channels. It operates as a brand of L’Oréal and targets consumers worldwide with shampoos, conditioners, hair dyes, facial cleansers, moisturizers, and related personal care items. Revenue is generated through product sales via supermarkets, drugstores, online marketplaces, and other distribution partners.

Revenue
$2.5B
Employees
5,000
Founded
1904
Headquarters
Clichy, France

What 5 Arbolus experts think of Garnier

NPS scores are all in the positive range: 8, 7, 9, 10, and 8, indicating overall strong promoter sentiment. All users have been customers for more than one year, suggesting significant stickiness and product satisfaction. Renewal intent is not reported, but the longevity of implementation supports a pattern of high satisfaction and retention. No detractors appear in the data.Overall Customer Sentiment: Positive

Who reviewed Garnier

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 100% (5)
Marketing Leader C-Suite NPS 8
Operations Partner C-Suite NPS 10
Strategy Leader C-Suite NPS 7

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Sentiment

40 Net Promoter Score, from 5 scored reviews
  • Promoters 2
  • Passives 3
  • Detractors 0

Written answers and themes publish with the full report.

For people who use Garnier

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