GDFSuez

engie.com · Courbevoie, France

ENGIE is a global energy and services group that produces and supplies electricity, natural gas, and energy services to residential, commercial, industrial, and public-sector customers. The company focuses on low-carbon power generation, renewable energy, and energy efficiency solutions, along with infrastructure and facility management services. It generates revenue through the sale of energy, long-term power and gas contracts, and a broad portfolio of energy services and infrastructure projects worldwide.

Revenue
$84.0B
Employees
97,000
Founded
2008
Headquarters
Courbevoie, France

What 10 Arbolus experts think of GDFSuez

NPS scores are predominantly positive, with 57% rating 8 or higher and one top score of 10 from a high-spend Influencer. Renewal intent is strong among established, higher-spend Influencers (all said Yes), while pilot and offboarding users show moderate NPS (5–7) with lower or unclear renewal intent. Implementation is spread across pilots, MoreThan1Year, and NotSure/OffBoarding stages; customers in longer-term use demonstrate the most satisfaction and loyalty.Overall Customer Sentiment: Positive

Who reviewed GDFSuez

Total customers 10 9 current · 1 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 90% (9)
  • Manager 10% (1)
Data Leader C-Suite NPS 8 Will renew
Not specified C-Suite NPS 7
Revenue Partner C-Suite NPS 10 Will renew

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Sentiment

0 Net Promoter Score, from 10 scored reviews
  • Promoters 3
  • Passives 4
  • Detractors 3

Cumulative NPS by month

+0 over 5 months
  • Apr 7
  • May 6
  • Jun 7
  • Jul 7
  • Sep 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 75%
  • Will renew 3
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Manager 100% 1 answer
  • 9/10 Average score from customers who will renew
  • 5/10 Average score from undecided customers

For people who use GDFSuez

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