Genentech
Genentech is a biotechnology company that discovers, develops, manufactures, and commercializes biologic therapies, primarily for oncology, immunology, and neuroscience indications. It conducts research and clinical development in-house and generates revenue through the sale of prescription drugs and biologic treatments worldwide, largely via its parent company Roche’s commercial infrastructure. The company also partners with other biopharmaceutical firms and research institutions on drug discovery and development programs.
- Revenue
- $26.0B
- Employees
- 14,000
- Founded
- 1976
- Headquarters
- South San Francisco, United States of America
What 8 Arbolus experts think of Genentech
NPS distribution shows a concentration of high scores (9-10) from User roles in public safety and non-healthcare settings, but lower to moderate scores from Influencers in core healthcare and research (ranging from 5 to 9). Renewal intent is strongly split: none of the high spenders are confident in renewal, with 100% uncertainty at the Pilot stage. Implementation stickiness is limited, with most customers in Pilot or uncertain stages, and only three in post-implementation. Major themes include positive front-line sentiment but cautious institutional commitment.Overall Customer Sentiment: Neutral
Who reviewed Genentech
- C-Suite 67% (5)
- Director 33% (3)
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Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 2
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Jan 7
- Feb 6
- Apr 7
- May 8
- Jun 8
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 0% 1 answer
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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