Arbolus Intelligence

Hello Again

helloagain.com · Vienna, Austria

Hello Again is a cannabis customer loyalty and marketing platform that helps dispensaries and cannabis brands retain customers and increase repeat purchases through personalized rewards, communications, and data-driven campaigns. The company provides white-label loyalty programs, SMS and email marketing tools, and analytics that integrate with dispensary point-of-sale systems. It generates revenue through subscription fees and related software services paid by dispensaries and brands.

  • Marketing Automation
  • Customer Data Platform
  • Customer Support & Help Desk
Listed in
Revenue
$3.5M
Employees
25
Founded
2019
Headquarters
Vienna, Austria

What 7 Arbolus experts think of Hello Again

NPS is strongly positive across influential buyers, with most scores in the 8–9 range and a single outlier at 2. Renewal intent is robust; nearly all Influencers express intent to renew, especially among higher spenders. Stickiness is evidenced by multiple customers in 'MoreThan1Year' implementation, especially in key industries. Expert themes emphasize ease of use, dedicated support, and tangible impacts on retention and customer engagement, though there are calls for faster AI innovation and some early-stage pain points. Overall Customer Sentiment: Positive

Who reviewed Hello Again

Total customers 7 7 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 86% (6)
  • Director 14% (1)
Marketing Leader C-Suite NPS 9 Will renew Submitted May 2026
Strategy Leader C-Suite NPS 8 Will renew Submitted Apr 2026
Engineering Generalist C-Suite NPS 8 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about Hello Again.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

14 Net Promoter Score, from 7 scored reviews
  • Promoters 2
  • Passives 4
  • Detractors 1

Cumulative NPS by month

-1 over 5 months
  • Mar 8
  • Apr 8
  • May 8
  • Sep 7
  • Oct 7

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 24 across 3 companies.

Praised

  • Collaborative Product Development
  • Expand AI-Driven Use Cases
  • International Market Rollout
  • Value and Responsive Support

Criticised

  • Limits in Customization and Reporting
  • AI-Enabled Functionality Lags
  • Capacity Constraints
  • AI Replacing Platform Functionality

What customers say

Value and Responsive Support
“The value for money is good, and direct points of contact ensure that we can actively help shape the software to our needs.”
Ease of Use for Traditional Industries
“I think this is a good tool especially for companies new to loyalty programs because it's easy to use and fits well in traditionally oriented industries.”
Customer Retention and Engagement
“The CRM system helps us a lot to increase stickiness and customer loyalty by reminding patients to refill and encouraging longer-term engagement.”

Renewal intent

Plan to renew 100%
  • Will renew 3
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 3 answers
  • 8.3/10 Average score from customers who will renew

Top alternatives

Most weighed by Hello Again customers

Report

Customer Report - Oct 2026 Oct 2026 7 + 1

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