Highwire
Highwire is a public relations and integrated communications agency that works with technology, healthcare, and financial services companies to build brand awareness, manage media relations, and support strategic communications. It provides services such as media strategy, content development, digital and social campaigns, and corporate communications on a fee-for-service basis. The firm primarily serves growth-stage and enterprise clients in North America and internationally.
- Digital & Marketing Agency Services
- IT Consulting & Implementation
- Revenue
- $35.0M
- Employees
- 200
- Founded
- 2008
- Headquarters
- San Francisco, United States of America
What 10 Arbolus experts think of Highwire
Highwire’s NPS distribution is concentrated between 6 and 9, with a mean around 7.3, indicating generally positive sentiment. Approximately 30% reported NPS of 8 or higher, while a minority expressed ambivalence (NPS 5 to 7). Of the responses with renewal data, two-thirds intend to renew, with the remainder not sure, and none expressing outright negative intent. Stickiness is high: over 80% are in the 'MoreThan1Year' stage.Positive sentiment is anchored by high platform adoption and perceived operational benefits in efficiency and compliance.Overall Customer Sentiment: Positive
Who reviewed Highwire
- C-Suite 50% (5)
- Director 40% (4)
- Manager 10% (1)
Employer names and spend open once the report publishes.
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Sentiment
-10 Net Promoter Score, from 10 scored reviews- Promoters 1
- Passives 7
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Dec 8
- Jan 8
- Mar 8
- Apr 8
- May 7
- Aug 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 17 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 100% 2 answers
- 50% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
Most weighed by Highwire customers
More in Consulting & Professional Services and Marketing & Advertising
Other companies in both categories with a customer report.
For people who use Highwire
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