IDEAS
IDEAS is a UK-based creative communications and digital agency that provides branding, design, web development, and marketing services to corporate and public-sector clients. The firm helps organizations plan and execute campaigns, build digital experiences, and produce visual and written content across print and online channels. It generates revenue through project-based and retainer fees for strategy, creative, and production work.
- Digital & Marketing Agency Services
- Revenue
- $4.5M
- Employees
- 25
- Founded
- 2003
- Headquarters
- Londonderry County Borough, United Kingdom
What 24 Arbolus experts think of IDEAS
NPS scores are highly positive, with 60% at 9 or above, and only isolated detractors. Most respondents with over a year’s implementation report high stickiness and clear renewal intent, with high spenders exhibiting the most loyalty. Renewal intent is positive among 70% of declarants, yet there is a small segment expressing uncertainty or explicit churn, mainly among low to mid-tier spenders. Sentiment is buoyed by operational impact and long tenure.Overall Customer Sentiment: Positive
Who reviewed IDEAS
- C-Suite 77% (18)
- Director 23% (6)
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Sentiment
54 Net Promoter Score, from 24 scored reviews- Promoters 14
- Passives 9
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Mar 9
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 46 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 69% 13 answers
- 50% 4 answers
- 9.1/10 Average score from customers who will renew
- 9.3/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
Top alternatives
Most weighed by IDEAS customers
More in Consulting & Professional Services and Marketing & Advertising
Other companies in both categories with a customer report.
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