HighLevel
HighLevel provides a white-label marketing and customer relationship management platform for agencies and small businesses, offering tools for CRM, marketing automation, funnels, websites, messaging, and reputation management under a subscription model. The company primarily serves digital marketing agencies, consultants, and service providers who resell or manage the platform for their end clients. Revenue is generated through tiered SaaS subscriptions and add-on services.
- Marketing Automation
- Sales CRM
- Workflow Automation
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2018
- Headquarters
- Dallas, United States of America
What 23 Arbolus experts think of HighLevel
NPS scores are overwhelmingly positive, with the majority of experts giving scores between 8 and 10, indicating substantial customer satisfaction. Renewal intent is strongly positive, especially among Influencers and high spenders, with the main drivers being platform automation and integrated workflow. Stickiness is high, as most customers are in the 'MoreThan1Year' implementation stage and have built their workflows around HighLevel. Key positive themes are workflow efficiency, support quality, and breadth of features. Criticisms focus on pricing and specific product gaps such as import/export and marketing list segmentation.Overall Customer Sentiment: Positive
Who reviewed HighLevel
- C-Suite 75% (17)
- Director 15% (3)
- Manager 10% (2)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about HighLevel.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 23 scored reviews- Promoters 10
- Passives 10
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 28 across 11 companies.
Praised
- AI-Powered Automation Expansion
- Customer Education and Onboarding
- Improve Data Portability
- Flexibility and Integrations
Criticised
- AI-Driven Competitor Entry
- Cost Sensitivity and Scaling
- Switching and Migration Pain
- Clunky Data Processes
What customers say
Renewal intent
Plan to renew 82%Plan to renew, by seniority
- 75% 8 answers
- 100% 1 answer
- 100% 2 answers
- 8.8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by HighLevel customers
Report
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