HMRC
HM Revenue & Customs (HMRC) is the UK government department responsible for administering and collecting taxes, customs duties, and certain state support payments for individuals and businesses. It manages income tax, corporation tax, VAT, customs and excise, and enforces compliance through investigation and enforcement activities. HMRC is funded by the UK government rather than commercial revenue and operates as a public sector authority rather than a for-profit company.
- Employees
- 67,000
- Founded
- 2005
- Headquarters
- Londonderry County Borough, United Kingdom
What 7 Arbolus experts think of HMRC
NPS scores show a broad range: two promoters (9,10), three passives (6,6,6), and one detractor (1). Every user is in the 'More than 1 year' implementation group. No renewal intent data is available. Key themes reflect variability in user experience but consistent, long-term usage.Neutral
Who reviewed HMRC
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
-14 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 0
- Detractors 4
Cumulative NPS by month
+6 over 3 months- Jan 1
- Jun 6
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -14 across 1 companies.
Written answers and themes publish with the full report.
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