isolved
isolved (formerly Infinisource) provides human capital management software and services for small and mid-sized businesses, offering an integrated platform for payroll, HR, time and attendance, and benefits administration. The company sells its solutions on a subscription basis and also provides related compliance and support services to employers across the United States.
- HRIS & Core HR
- Payroll
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 1986
- Headquarters
- Charlotte Harbor, United States of America
What 7 Arbolus experts think of isolved
NPS distributions indicate mixed sentiment: 29% Promoters (NPS 9-10), 43% Passives (NPS 7-8), and 29% Detractors (NPS 0-6). Renewal intent is divided: 14% intend to renew, 57% are unsure, 14% indicate no intent to renew, and 14% offered no clear response. Most customers are within their first year of implementation (43%), suggesting early-stage experiences dominate sentiment. Key themes center on uncertainty about long-term fit and mixed satisfaction across role categories.Overall Customer Sentiment: Neutral
Who reviewed isolved
- C-Suite 100% (7)
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Sentiment
-28 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 3
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Sep 5
- Oct 6
- Nov 6
- Jan 6
- Feb 6
- Mar 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 20% 5 answers
- 10/10 Average score from customers who will renew
- 4.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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