ITS Software Systems, Ltd. dba Eploy
ITS Software Systems, Ltd., trading as Eploy, provides cloud-based recruitment software and applicant tracking systems for in-house recruitment teams and agencies, helping organizations manage the full hiring lifecycle from requisition to onboarding. The platform includes candidate relationship management, talent pooling, recruitment analytics, and careers site capabilities, and is sold on a subscription basis to mid-sized and large employers across multiple sectors.
- Applicant Tracking & Recruiting
- HRIS & Core HR
- Project & Work Management
- Revenue
- $7.0M
- Employees
- 70
- Founded
- 1998
- Headquarters
- Kidderminster, United Kingdom
What 7 Arbolus experts think of ITS Software Systems, Ltd. dba Eploy
NPS scores are mixed, with one highly positive (9) response from a high spender and several low to moderate scores (1, 3, 5, 5, 6) indicating varied sentiment. Renewal intent is uncertain or negative for most, with only one clear positive renewal intention attached to a high spend account. Implementation stages spread across pilot (1), more than one year (2), and offboarding (3), with offboarding users expressing low or no renewal intent. Key themes include polarization between high-spend satisfaction and mid/low spend dissatisfaction, as well as a potential churn risk among low spenders.Overall Customer Sentiment: Neutral
Who reviewed ITS Software Systems, Ltd. dba Eploy
- C-Suite 86% (6)
- Director 14% (1)
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Sentiment
-42 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 0
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Sep 5
- Oct 4
- Nov 5
- Mar 5
- May 5
- Sep 5
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -42 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 20% 5 answers
- 9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 3.7/10 Average score from customers not renewing
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