Justworks
Justworks is a professional employer organization (PEO) and HR technology platform that provides small and mid-sized businesses with payroll, benefits administration, compliance support, and HR tools. The company aggregates health insurance and other benefits, runs payroll and tax filings, and offers HR support services on a subscription basis. Its customers are primarily U.S.-based employers seeking to outsource HR and back-office functions through a cloud-based platform.
- Payroll
- HRIS & Core HR
- Revenue
- $400.0M
- Employees
- 2,000
- Founded
- 2012
- Headquarters
- New York City, United States of America
What 11 Arbolus experts think of Justworks
NPS scores skew positively with an average above 8 and multiple Promoters (NPS 9–10), particularly among Influencers and high spend clients. ~70% of responses show clear intent to renew, especially where implementation has matured beyond the pilot stage. Stickiness is strong, with the majority of customers reporting active, long-term use and embedding the platform in critical workflows. Expert feedback highlights ease of use, scalability, reliable support, and clear operational value as key themes driving positive sentiment. Concerns center on advanced customization needs and pricing for largest cohorts.Overall Customer Sentiment: Positive
Who reviewed Justworks
- C-Suite 82% (9)
- Director 18% (2)
Employer names and spend open in the full report, along with the other 8 customers.
Everything 11 customers told us about Justworks.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-9 Net Promoter Score, from 11 scored reviews- Promoters 3
- Passives 4
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 6
- May 7
- Jun 7
- Jul 8
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 22 across 3 companies.
Praised
- Adoption of AI-Native Solutions
- Enhanced Predictive Analytics
- Broader Adoption Across Teams
- Operational Efficiency Gains
Criticised
- Customization and Integration Complexity
- Manual Workarounds
- Risk of Suboptimal Value
- AI-Based Substitution Risk
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 67% 6 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Justworks customers
Report
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