IT GLUE
IT Glue provides documentation software for managed service providers and IT departments, enabling them to centrally store, standardize, and securely share information about clients’ IT environments, assets, passwords, and procedures. The platform integrates with common RMM, PSA, and other IT tools to automate data capture and keep documentation up to date. IT Glue generates revenue through subscription-based SaaS licenses sold primarily to MSPs and internal IT teams.
- Knowledge Management & Collaboration
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2013
- Headquarters
- Vancouver, Canada
What 7 Arbolus experts think of IT GLUE
NPS scores are uniformly high—100% of provided scores are in the 8-10 range, with an average above 9. Declared renewal intent is 100% Yes where known, and all customers indicate adoption for more than one year except one uncertain implementation stage. Key themes include high platform stickiness, strong customer satisfaction, and a clear link between long-term use and high spend/promoter status.Overall Customer Sentiment: Positive
Who reviewed IT GLUE
- C-Suite 71% (5)
- Director 14% (1)
- Manager 14% (1)
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Sentiment
57 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 3
- Detractors 0
Cumulative NPS by month
-1 over 5 months- Mar 10
- Apr 9
- Jun 9
- Jul 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 57 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 3 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
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